These Terms and Conditions ("Terms") govern your use of the AESOP Solutions website at [DOMAIN] and the purchase of analytical reports through it ("the Service").
The Service is provided by Integrity Defence Solutions UK Ltd, registered in England and Wales under company number [COMPANY REG NO], with its registered office at [REGISTERED ADDRESS] ("we", "us", "our").
By submitting a report request and making payment, you agree to these Terms. Please read them carefully before purchasing.
We provide analytical reports generated using our proprietary AESOP analytical workflow, directed and validated by human analysts ("Reports"). Reports are produced in response to a specific question or brief submitted by you through our website.
The Service is available in three tiers:
All prices are in United States dollars (USD). Payment is processed by Stripe.
To place an order, you must complete the request form on our website and make payment through Stripe Checkout. Your order is confirmed when payment is successfully processed and you receive a confirmation email from us.
We reserve the right to decline any order at our discretion, in which case we will refund any payment made in full.
Following confirmation, we may contact you by email with clarifying questions about your brief. We will do this only where genuinely necessary to produce a useful Report. We will not begin producing the Report until we have the information we need.
We aim to deliver Reports within a few working days of receiving your confirmed submission (and any clarifying information we request). Tailored Reports may take longer. We will confirm an expected delivery window when we confirm your order.
Reports are delivered by email to the address you provided at the time of ordering. It is your responsibility to ensure the email address is correct.
Every Report will include: a front cover; a contents page with hyperlinks to each section; an executive summary; the full analysis; and a sources and references section.
Every Report is covered by our money-back value guarantee. If, within 7 days of delivery of your Report, you consider that the Report has not delivered value to you, you may request a full refund by contacting us at [REPORTS EMAIL — TO BE CONFIRMED BY TIM].
We will process refunds immediately upon request, without requiring you to provide a reason. We welcome feedback where you are willing to share it, but it is not required.
Refunds are processed to the original payment method via Stripe and may take 5–10 business days to appear, depending on your card provider.
We own all intellectual property rights in the AESOP analytical workflows, the methodology used to produce Reports, and the format and structure of Reports. The content of your Report, including the analysis and recommendations, is licensed to you for your own use on the terms set out below.
You may use your Report for your own internal business purposes. You may share it within your organisation. You must not:
If you require a licence for uses beyond those described above (for example, publishing a report or using it as the basis for a commercial product), please contact us to discuss terms.
Reports are provided for informational and analytical purposes only. Nothing in any Report constitutes professional advice — legal, financial, investment, regulatory, or otherwise — and should not be relied upon as such.
We make no warranty, express or implied, as to the accuracy, completeness, or fitness for a particular purpose of any Report. All information in Reports reflects the analysis of our analysts based on the information available at the time of production; it may not be current, complete, or applicable to your specific circumstances.
You rely on the content of any Report entirely at your own risk. All decisions made on the basis of a Report are your decisions alone, and we accept no responsibility for the outcomes of those decisions.
To the fullest extent permitted by law, our total liability to you in connection with any Report or these Terms shall not exceed the amount you paid for that Report.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.
Every Report includes a sources and references section. Sources are selected and cited by our analysts on the basis of relevance and reliability. We do not warrant the accuracy of third-party sources cited in Reports, and you should verify any source that you intend to rely on for a significant decision.
Where you are a consumer (an individual purchasing outside the course of a business), the Consumer Contracts Regulations 2013 would normally give you a 14-day right to cancel a contract for services purchased online.
However, because each Report is produced specifically for you in response to your individual question and brief — and production begins promptly after your order is confirmed — each Report constitutes a bespoke, personalised service within the meaning of Regulation 28(1)(b) of the Consumer Contracts Regulations 2013. This means the 14-day cancellation right does not apply once production of your Report has commenced.
Your rights under our money-back guarantee (Section 5 above) apply regardless of this, and provide you with a meaningful remedy if you are not satisfied with your Report.
[SOLICITOR NOTE: Please confirm that the bespoke-service exemption applies on the facts and that no additional consumer-rights language is required for this service model.]
If you purchase a Public-tier Report, you agree that we may publish an anonymised version of your Report on our website one week after delivery to you. We will remove your name, company name, and any information that could identify you or your organisation before publication. The sector analysis, recommendations, and general findings will be published, as these are not organisation-specific.
If you have any concerns about the anonymisation of your Report, you must raise them with us before the one-week window closes. We cannot remove a Report from publication after it has been published on this basis.
Data you submit — including your question, supporting context, and your completed Report — is processed using the AESOP platform operated by our parent company, Integrity Defence Solutions Inc (IDS Inc), on infrastructure hosted in the United States. This transfer is subject to a UK International Data Transfer Agreement (IDTA) between IDS UK and IDS Inc. For full details of how we handle your personal data, including the safeguards in place for international transfers, see our Privacy Policy.
These Terms are governed by the law of England and Wales. Any dispute arising out of or in connection with these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We will always try to resolve any dispute informally in the first instance. Please contact us at [REPORTS EMAIL — TO BE CONFIRMED BY TIM] if you have a complaint.
We may update these Terms from time to time. The version in force at the time you place your order is the version that applies to that order. When we update these Terms, we will update the "Last updated" date above.